Store Policies

WARRANTY

All TTYs and assistive listening device products come with a limited one-year warranty (excluding damage caused by accident, misuse or abuse) unless otherwise stated.

TTY-TDD STORE 30-DAY REFUND
or EXCHANGE POLICY

We will gladly give a refund* or exchange* within 30 days if you are not satisfied with the product. The item must be in its original carton, and in "LIKE NEW" condition with the instruction manual, warranty cards, all accessories and with a copy of the original invoice in order to receive a refund.
Please enclose the following:

1. Return authorization number (by calling us first)
2. Your full name and full address and telephone number
3. The Item enclosed and THE SERIAL NUMBER

Notes:
1. Refund requests will not be accepted for hotel kits.
2. An exchange or credit will be issued to you if all above criteria are met.
3. We reserve the right to charge a restocking fee for returns.
4. Shipping costs are not refunded.

* This warranty excludes damage caused by accident, misuse or abuse.

WEBSITE ORDER SHIPPING, HANDLING, TAXES, ETC

Shipping is usually standard UPS or similar, but is NOT included in prices quoted in the online catalog.

Shipping for ALL continental United States is as follows:

Orders under $5 = add $4.00
$5.00 - $50 = add $5.50
$50.01 - $150 = add $7.50
Online Orders Over $150 = FREE STANDARD UPS SHIPPING!

For orders shipping outside the continental U.S., including Alaska, Hawaii, Puerto Rico, and Canada: Shipping costs to locations outside the continental U.S. will be higher than the amount shown during checkout on this website. Please contact us directly for your actual shipping cost (shipping cost shown during checkout on this website will not be the actual shipping cost).

There is no charge for handling.

Georgia residents: All items sold to Georgia Residents are subject to sales tax.

Unless defective, there is no return permitted on ADA kits.

Prices are subject to change without notice.